The Salons FAQ's | Gielly Green

General

Where are your salons located?

We have two London locations: our flagship townhouse on George Street, Marylebone, and our salon inside Four Seasons Hotel London at Trinity Square.

What are your opening hours?

We are open seven days a week. Opening hours vary by location; please check our website for the most up-to-date times, or call your preferred salon directly.

How can I book an appointment?

You can book online via our website or by calling your preferred salon directly.

Do you accept walk-ins?

We recommend booking in advance to secure your preferred time, but we will always do our best to accommodate walk-ins subject to availability.

What is your cancellation policy?

Please refer to our current cancellation policy as published on our website and booking journey.

Services

What types of hair services do you offer?

Cutting and styling, colour services, blow-dries, hair-up and event styling, treatments and more. See our full-service menu online.

Do you provide consultations before a treatment or colour?

Yes. Consultations help us to tailor your service to your hair goals, condition and lifestyle.

Are your services suitable for all hair types and textures?

Yes. Our team works across all hair types and textures, with specialists where needed.

Do you offer treatments for scalp health or hair loss?

Yes. We offer targeted scalp and strengthening treatments. Your stylist can recommend the right protocol for you.

Do you provide bridal or event hair styling?

Yes. We offer bridal and event styling in-salon and, by arrangement, on-location.

Stylists & Team

How do I choose the right stylist for me? 

Browse our team profiles or tell us your goals when booking; we can match you with the right expertise.

Can I change stylists if I want to try someone new?

Of course. Your comfort and results come first—feel free to switch at any time.

Are your stylists trained in the latest techniques? 

Yes. Ongoing education is central to our culture, ensuring we are all up-to-date on current techniques and trends.

Do you have specialists for colour, extensions, or textured hair?

Yes. We have specialists across colour, extensions and textured hair. Please mention any specific needs when booking.

Products

What products do you use in the salon?

We use The One Hair System; our proprietary, professional range, alongside other leading salon brands.

Can I purchase the products you use?

Yes. Our full range is available in-salon and online.

Are your products vegan and cruelty-free? 

Yes. The One Hair System is 100% vegan and cruelty-free.

Pricing & Payments

How much do your services cost? 

Prices vary by service and stylist level. Please see our current price list online.

Do you offer gift vouchers?

Yes. Gift vouchers are available to buy online and in-salon.

Accessibility & Extras

Do you offer services for children or men? 

Yes. We welcome everyone and offer services suitable for all ages and genders.

Is your salon wheelchair accessible? 

Please let us know any accessibility needs when booking; our team will be happy to assist and advise on step-free access and facilities.

Do you offer refreshments or amenities during appointments?

Yes. We provide complimentary refreshments; amenities may vary by location.

The SALONS FAQ’s