TERMS AND CONDITIONS

The One Hair System Ltd (Company No. 16023662, VAT No. 492 5883 42), trading as responsible for online store and product sales. 

Gielly Green Ltd (Company No. 6476636, VAT No. 931 3579 21), trading as   responsible for salon bookings and services (“the Salon”).

Our registered address: 42–44 George Street, London W1U 7ES, United Kingdom

Contact (Customer Service): [email protected] 

Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to The One Hair System Ltd or Gielly Green Ltd (as applicable) and any reference to ‘you’ or ‘your’ is to the person placing an order on our site.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of service and other applicable terms of service, and that they comply with them.

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organization to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of service, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).

You shall not conduct, facilitate, authorize or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, ours. This includes using (or permitting, authorizing or attempting the use of):

- Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or any data, content, information or services accessed via the same.

- Any automated analytical technique aimed at analyzing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive (EU) 2019/790).

You shall not use, and we do not consent to the use of, our site, or any data published by, or contained in, or accessible via, our site or any services provided via, or in relation to, our site for the purposes of developing, training, fine-tuning or validating any AI system or model

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website without our explicit consent.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. 

We reserve the right to withdraw linking permission without notice.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

WE ARE NOT RESPONSIBLE FOR VIRUSES  

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.

YOU MUST NOT INTRODUCE VIRUSES  

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our site or any part of it. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or any other equipment or network connected with our site. You must not interfere with, damage or disrupt any software used in the provision of our site or any equipment or network or software owned or used by any third party on which this site relies in any way. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately

1. THESE TERMS AND CONDITIONS

1.1 These Terms and Conditions govern your use of our website and apply separately to: 

1.1.1. Purchases of goods from The One Hair System Ltd; and 

1.1.2. Salon bookings or services from Gielly Green Ltd.

1.2. Please read these terms carefully before placing an order or booking a service. They contain important information about your legal rights and obligations. The use of the site implies agreement to any related policies such as Privacy Cookies and Return Policies.

1.3. We may update these terms from time to time. The version that applies to your order or booking will be the one in effect at the time of the placement of your order or of your booking at the Salon, as applicable. 

1.4. You must be 18 years old to place an order on our website and/or book our services.

1.5. Your use of our website is also governed by our Privacy Policy and Cookie Policy. 

2. PART A – ONLINE STORE (THE ONE HAIR SYSTEM LTD)

2.1. Orders & Contracts

2.1.1. Please check your order carefully and correct any errors before you submit it to us. After you place your order, we will send you an acknowledgment email to let you know that we have received your order. This does not mean that your order has been accepted by us. Your order is an offer to buy goods from us on these terms. 

2.1.2. Acceptance of your order by us takes place when we send you dispatch confirmation email, at which point a legally binding contract is formed between you and us on these terms. 

2.1.3. If we do not accept your order, for example because we are unable to take payment, the product you want is unavailable, you are under 18, or there has been a mistake regarding the pricing or description of the product, we will email you using the details you provided when you placed your order. We have the right to reject any order for any reason.

2.1.4. All orders are subject to availability. We cannot guarantee that any product will be available at any given time. In certain circumstances beyond our reasonable control, we may out of stock of certain goods or products. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a refund of any advance payments made by you for any product/good that have not yet been provided.

2.1.5. If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.

2.1.6. We will provide the product ordered in accordance with our Shipping and Returns Policy [insert link] or within such timeframe agreed with you.

2.1.7. We will do all that we reasonably can to provide the product ordered win accordance with our Shipping and Return Policy or within the period agreed with you. If there might be a delay, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur as a result of any delay caused by circumstances beyond our reasonable control.

2.2. Prices & Payment: 

2.2.1. Prices for our products are set out on our website. All prices are in GBP (£) and include VAT (where applicable).

2.2.2. Payment must be made in full at checkout using the available payment methods.

2.2.3. Prices may change from time to time, but such changes will not affect confirmed orders.

2.2.4. We take reasonable care to ensure that prices displayed are correct. If there has been an error on the site regarding the pricing of any of our products and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.

2.3. Delivery

2.3.1. We deliver worldwide using reputable carriers such as Royal Mail, DHL or UPS.

2.3.2. Estimated times: UK: 2-4 business days, EU: 5-7 business days, International 7-14 business days.

2.3.3. Delivery times are estimates only and not guaranteed and time shall not be of the essence in any delivery.

2.3.4. Risk in the goods passes to you upon delivery; ownership transfers when full payment has been received.

2.3.5. See our Shipping & Returns Policy for further details.

2.4. Cancellations, Returns & Refunds

2.4.1. You have the right to cancel your purchase within 14 days of delivery under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. 

2.4.2. To qualify for a refund:

2.4.2.1. Items must be unused, unopened, and in their original packaging.

2.4.2.2. You must notify us within the 14-day cancellation period.

2.5. Faulty Goods
2.5.1. If goods are faulty, damaged, or not as described, we will repair, replace, or refund them (including reasonable return shipping costs).

2.6. Promotions & Discounts 

2.6.1. Promotional offers and discount codes are non-transferable and cannot be exchanged for cash.

2.6.2. We reserve the right to withdraw or amend any promotions at any time. 

2.7 Risk & Title
2.7.1. Risk passes to you upon delivery; title to the goods passes only once payment is received in full.

3. PART B – SALON SERVICES (GIELLY GREEN LTD)

3.1. Appointments and Deposits

3.1.1. Below, we set out how a legally binding contract between you and us is made.

3.1.2. Appointments can be made online, by phone or in person. Please read and check your appointment details carefully before submitting it. Depending on the service booked, we may be able to make changes to your appointment, such as rescheduling, including additional services or removing some services. You must provide us with a reasonable time to make any changes to your appointment, we require at least 24 to 48 hours for any changes, subject to availability.

3.1.3. Please note, that certain services are subject to additional requirements, such as colour treatments, which require a patch test at least 48 hours prior to the appointment. We will inform you of such additional requirements for your booked service at the time of booking.

3.1.4. When you make a booking, we will acknowledge it by email. This acknowledgement does not, however, mean that your booking has been accepted by us.

3.1.5. We may contact you to say that we do not accept your order. This is typically for the following reasons:

3.1.5.1. we cannot carry out the services (this may be because, for example, the stylist requested is unavailable for the time requested);

3.1.5.2. we cannot authorise your payment.

3.1.5.3. you are not allowed to buy the services from us due to age restrictions; or

3.1.5.4. there has been a mistake on the pricing or description of the service booked.

3.1.6. We will only accept you’re booking when we email you or call you to confirm this (Confirmation). At this point:

3.1.6.1 a legally binding contract will be in place between you and us; and

3.1.6.2. we will provide the services as agreed during the booking process.

3.1.7. Making a booking means that you must pay us for the service (where we have accepted your booking).

3.1.8. A deposit of 50% may be required at the time of the booking; Deposits are non-refundable for late cancellations or missed appointments.

3.2. Cancellations and No-Shows

3.2.1. You have the right to cancel this contract without giving any reason where your appointment date is more than 14 days after your Confirmation. However, you do not have the right to cancel if you appointment date is within 14 days Confirmation. 

3.2.2. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg by email) using the contact details at the top of this page.

3.2.3. Late cancellations or no-shows may result in the loss of your deposit.

3.2.4. We reserve the right to refuse future bookings for repeated no-shows.

3.3. Service Quality

3.3.1. All services are carried out by qualified staff.

3.3.2. If you are dissatisfied, please raise your concern during or immediately after your appointment so that we can address it promptly.

3.3.3. We do not offer refunds for services already provided.

3.4 Health & Safety

3.4.1. Clients must disclose any allergies, medical conditions or sensitivities that could affect treatments. 

3.4.2. We reserve the right to decline service if a patch test has not been completed or if health concerns are disclosed.

3.5 Age Restrictions

3.5.1. We do not provide color or chemical services to anyone under 16 years of age.

3.6 Personal Belongings

3.6.1. While take reasonable care in the Salon, you remain responsible for your belongings in the Salon, we are not responsible for any loss or damage of your personal property in the Salon.


3.7. Gift Cards

3.7.1. Gift Cards are redeemable only at the Salon. 

3.7.2. Gift Cards cannot be exchanged for cash.

3.7.3. Gift Cards must be used before the expiry date indicated on the card.

3.8. Conduct

3.8.1. We reserve the right to refuse service to anyone exhibiting abusive, threatening or inappropriate behavior towards staff or other clients.

3.9. Complaints

3.9.1. Should be raised with your stylist during the appointment or submitted in writing within 7 days of your visit.

3.9.2. Complaints may also be submitted to management via [email protected] for review and response withing 14 days.

4. PART C – OUR LIABILITY TO CONSUMERS

4.1. If we breach these terms or are negligent, we are responsible for foreseeable loss or damage caused by our actions.

4.2. We are not liable for: 

4.2.1. Loss or damage that was not foreseeable.

4.2.2. Loss not caused by our breach or negligence.

4.2.3. Business losses or losses of profit.

4.3. Nothing in these terms excludes or limits our liability for: 

4.3.1. Death or personal injury caused by negligence.

4.3.2. Fraud or fraudulent misrepresentation.

4.3.3. Any other liability which cannot be limited or exclude under UK law.

5. PART D – GENERAL CLAUSES

5.1. Website Use: You must not misuse our site or upload harmful, illegal or offensive content.

5.2. Intellectual Property: All content (including images, logos and designs) is owned or licensed by us. You may not reproduce or use any part without prior written consent.

5.3. Limitation of Liability: Our liability under these terms and the Contract shall be limited to the cost of the good ordered or service booked as applicable to you.

5.4. Force Majeure: We are not responsible for delays or failures caused by circumstances beyond our reasonable control (such as strikes, natural disasters, pandemics or supply chain issues).

5.5. Privacy: Your personal information is handled in accordance with our Privacy Policy.

5.6. Disputes: We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the services we have provided or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.

5.7. Governing Law and Jurisdiction: These Terms are governed by the laws of England and Wales. If you are a consumer residing outside the United Kingdom, you will retain the benefit of any mandatory protections under your local laws.  

5.8. Consumer Rights: Nothing in these Terms affects your statutory rights.

5.9. Waiver: failure to enforce a right under these Terms does not waive our right to enforce it later. 

5.10. Third-party rights: No person other than you or us has the right to enforce these Terms.

5.11. Severability: If any provision is held to be unlawful or unenforceable, the remaining provisions will continue in effect.